Privacy Policy
Last updated: 15 November 2026
Who we are
CarDetailing.co.nz ("we", "us") is a free quote-matching service. We connect people in Auckland who want their car detailed with vetted, independent local detailers. We don't carry out detailing work ourselves. This policy explains how we collect, use and protect your personal information under the Privacy Act 2020.
You can contact our privacy officer at hello@cardetailing.co.nz.
What we collect
When you request a quote, we collect:
- your name, mobile number and suburb
- your email address, if we ask for it to send your verification code
- your vehicle type and the service you want
- photos of your car, if you choose to upload them
- a one-way, scrambled version of your IP address, to stop spam and abuse
If you're a detailer who joins, we also collect your business name, contact details, the city and services you cover, and your subscription status. Card payments are handled by Stripe; we never see or store your card number.
We don't use analytics or advertising trackers on this website.
How we use it
- to check your request is genuine, by sending a one-time code to your mobile or email
- to pass your request to the detailers who can quote for it
- to deal with questions or complaints, including our price match and redo guarantee
- to keep the service secure and stop misuse
We won't send you marketing messages unless you've agreed to them, and every message includes a way to opt out, as required by the Unsolicited Electronic Messages Act 2007.
Who we share it with
Detailers. When you request a quote, your details and photos go to up to 5 vetted detailers who cover your area, so they can contact you with a quote. Each detailer is an independent business and is responsible for how they use your information under the Privacy Act.
We don't sell your information. We also use these service providers to run the website:
- Cloudflare: website delivery, security and sending emails
- Google Fonts: the font used for our logo (your browser loads it from Google, which sees your IP address)
- OpenStreetMap place search (Photon, run by Komoot): suburb suggestions in the quote form. Only the letters you type in the suburb box are sent, from our server, so Komoot never sees your IP address
- our SMS provider: sending verification codes and lead alerts
- Stripe: detailer subscription payments
- our hosting provider: storing the website's data
Some of these providers may store information outside New Zealand. We only use providers that protect it to a standard comparable to the Privacy Act. We may also disclose information if the law requires it.
How we store and protect it
Your information is stored on our secured servers and with the providers above. Only people who need it to run the service can access it, and verification codes are stored scrambled, never in plain text.
We keep quote requests only as long as we need them to run the service and handle any issues, and we'll delete yours on request. Detailer billing records are kept for 7 years, as required for tax.
If a privacy breach is likely to cause you serious harm, we will tell you and the Office of the Privacy Commissioner as soon as practicable.
Cookies
This website only uses essential cookies: a sign-in cookie for detailers who log in. We don't use advertising or analytics cookies. You can block cookies in your browser; the quote form will still work.
Your rights
You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct or delete it. Email our privacy officer at the address above. We'll respond within 20 working days and won't charge you for this.
Complaints
If you're concerned about how we've handled your information, please contact us first so we can try to fix it. If you're not satisfied, you can complain to the Office of the Privacy Commissioner (0800 803 909).