Terms & Conditions

1.1 These terms and conditions apply to the provision of services by Car Detailing Group Limited (“us”, “we”) to the person buying services as specified in an invoice, an order or a booking (“you”, “your”).

1.2 We may amend these terms from time to time by posting terms to our website, and the amended terms will apply to the provision of services requested by you following the posting of that notice.

1.3 When you submit a booking for services, the booking:

• (a)   is an offer by you to purchase those services in accordance with these general terms and our privacy policy and health and safety policy which can be found on our website at www.cardetailing.co.nz or in our onsite office;
• (b)   will not be deemed to have been accepted unless and until we expressly acknowledge that your offer has been accepted; and
• (c)   once it has deemed to have been accepted by us in accordance with clause 1.3b, will form an individual and legally binding contract between us and you subject only to the terms, and our privacy policy and health and safety policy.

2.1The price for services will be:

• (a) the price for services displayed on our website and applicable at the time of your booking; or
• (b) where the scope of the service can only be ascertained once we see the vehicle, the price we notify you of on arrival.

2.2 Payment is due at the time a booking is made, unless otherwise stated on your invoice.

2.3 You agree we can charge your credit card (upon your arrival or before pickup of your vehicle) for subsequent additional services you’ve requested.

2.4 Dealership invoices are due for payment on the 20th of the month following end of month. A monthly statement of account showing invoice activity will be emailed each month.

2.5 Should payment not be made on the due date, then without prejudice to any other remedies available to us:

• (a) we may suspend your Dealership account until such time that the payment has been received and the overdue account has been rectified;
• (b) we may cancel your Dealership account; and
• (c) we may charge you late payment interest on the amount of the invoice which is outstanding at a rate of 8% per annum, compounding monthly on the amount outstanding for the period which starts on the date on which the amount falls due for payment and ends on the date on which you have paid us all outstanding amounts in full.

2.6 Should we need to engage with a third-party debt collection agency to recovery any debt owing, you will also be liable to pay all expenses and costs (including legal costs) in relation to the recovery or attempted recovery of any overdue amount.

2.7 All prices are as advertised, in NZ dollars and include GST.

3.1 We ask that if you must cancel or reschedule any booking, that you please provide us with at least 24-hour notice.

3.2 Cancellations made with more than 24 hours’ notice will be refunded. If less than 24 hours’ notice is given, payments will not be refunded and will remain as a credit for six months from the date of your original booking. If you reschedule your booking date, any payment made will be applied to your new booking date.

3.3 Refunds are processed via Stripe (our merchant platform) and may take a few days to appear on your account.
3.4 We may cancel your booking at any time for any reason (in our discretion), and in the event we cancel your booking under this clause:

• (a) We will refund you the amount paid by you for that booking; and
• (b) we will not be liable to you for any loss arising from our cancellation.

4.1 We are obsessed with setting the standard for car detailing. We use the latest biodegradable soaps, and detergents and recycle up to 80% of our water. Our entire car detailing process is indoors ensuring your car has the ultimate experience in a modern technologically advanced facility.

4.2 Detail packages and Add-on services are displayed in the Services section of our website (and subject to change at our sole discretion from time to time). Some add-on services, such as Dog Hair Removal, are priced on arrival (as the amount of Dog Hair to be removed can only be ascertained once we see the vehicle).

5.1 Vehicles:

We exercise the utmost care with every customer’s vehicle. However, given the varying condition of vehicles entering our premises, we will not be liable for any damage or loss caused or related to any:

(a) pre-existing damage whatsoever including but not limited to:

• (i) cracked, chipped, or tinted windows;
• (ii) cracked or faulty bonnets, windshields, headlight protectors, loose mud-flaps, side skirts or bumpers;
• (iii) Paintwork – oxidised, chipped, blistered, flaked, corrosive or non-existing clear coat deposits;
• (iv) windscreen adhered accessories such as GPS’s, mirrors, etc;
• (v) windows, sunroofs, open well-side utes, left open during the car wash; or
• (vi) automatic door locks, kill switches or alarms; or

(b) any non-factory installed items, or modifications including but not limited to:

• (i) antenna’s ;
• (ii) Roof accessories – vehicles fitted with roof accessories to the roof of the vehicle or deck of the vehicle, will not receive a top wrap or top chamois, to prevent damage to vehicles. We will not be liable for any damage to roof accessories or damage caused to the vehicle; Or
• (iii) Vehicle graphics.

5.2 If you suspect any damage of any kind has occurred to your vehicle at our premises you must report this to our staff before leaving the premises. We will not be liable for any damages of any kind to your vehicle after your leaving the premises.

5.3 Consumer Guarantees Act

(a) If you are acquiring the services as a ‘consumer’ within the meaning given to that term by the Consumer Guarantees Act:

• (i) we will meet our obligations to you under the Consumer Guarantees Act; and
• (ii) except as otherwise expressly stated in these terms, your sole remedies in respect the services will be those remedies available to you under the Consumer Guarantees Act.

(b) If you are acquiring the services ‘in trade’ within the meaning given to that term by the Consumer Guarantees Act, to the fullest extent permitted by law:

• (i) the Consumer Guarantees Act will not apply to the provision of the Services;
• (ii) sections 9, 12A, 13, and 14(1) of the Fair Trading Act will not apply to the supply of, or offer to supply, the Goods or otherwise in connection with the relationship between you and us established by these Terms;
• (iii) we will not be liable to you in connection with the provision of services or these terms, whether in contract, tort (including negligence), breach of statutory duty, arising from our misrepresentation or otherwise, for any:
  • (A) indirect or consequential loss; or
  • (B) economic loss, loss of profit, loss of revenue, loss of anticipated savings, loss of reputation (in each case, whether direct or indirect); and

• (iv) our total liability to you due to or in connection with the provision of services or these terms, whether in contract, tort (including negligence), breach of statutory duty, arising from our misrepresentation or otherwise will be limited to the price actually paid for the services.
• (v) Where you are acquiring the services ‘in trade’ you acknowledge that it is fair and reasonable to be bound by clause 5.3(b).

5.4 General:

(a) We will not be liable for any damage, injury, or loss, including death, to person or property, that is caused by the customer breaching or failing to comply with our instruction, or terms and conditions, and in particular our health and safety policy.

(b) You agree to indemnify us for any liability resulting from damage or injury to a third party caused in whole or part by your fault or negligence to comply with our instructions, or terms and conditions, and in particular our health and safety policy.

(c) We will not be liable for any damage or breakages caused to any vehicle over 10 years of age. Including but not limited to hard plastics, wiper arms, mirrors, rubber sills etc.

(d) If you suspect any damage of any kind has occurred to your vehicle you must report this to our staff before leaving the premises. We will not be liable for any damages of any kind to your vehicle after your leaving the premises.

(e) To the greatest extent permitted by law, our liability to you (whether in contract, tort (including negligence), or otherwise) is limited to direct losses that you suffer or incur as a result of a breach of these terms by us and will be limited to (at our discretion):

• (i) us re-performing the services; or
• (ii) us refunding to you the amount actually paid by you in relation to the services.

(f) We will not be liable for any consequential or special loss, or loss of profit whether in contract, tort, equity or otherwise.

6 Vehicle Collection

6.1 You must collect your vehicle from our premises on the same day as completion of the service (the “pickup date”).

6.2 We will notify you by text message once your vehicle is ready for collection. All collections are required to be made as soon as possible after receiving your notification and before 5pm on the pickup date.

6.3 We understand that unforeseen circumstances may arise, and if so, we may try to accommodate the delayed pick up of your vehicle between the hours of 5pm and 6pm, however, this must be arranged with the service team giving us prior notice on (03) 3652299 or service@cardetailing.co.nz.

7 Privacy Policy

7.1 We understand that privacy of your personal information is important and are committed to ensuring the secure and proper use of all information collected. This privacy policy sets out our practises relating to the collection, storage, use and disclosure of your personal information under the Privacy Act 2020.

7.2 You authorise us to collect, retain, use and disclose personal information about you which is collected by us in connection with the provision of services as set out in this privacy policy.

7.3 We may amend this policy from time to time as per our business requirements or due to legislative changes.

7.4 The Information We Collect:

(a) The types of information we collect from you will depend on the circumstances of collection and on the type of service you request from us, without limiting the type of personal information we may collect from you the following are a list of examples of collection:

• (i) When you request services/products from us, we may collect personal and/or business information such as your name, address, company details, billing address, credit card information, email, and phone contacts.
• (ii) When you access our premises, we may take video recordings of your vehicle to identify any pre-existing damage on your vehicle and registration numbers of vehicles.
• (iii) Any personal information collected by us will only be collected by lawful means and be used for a lawful purpose. The purpose of the collection will be clear and explicit.

7.5 Purpose of collection:

The purposes for which we may collect personal information about you include:

(a) Assessing credit worthiness;

(b) Marketing and promotional use; and

(c) Any other Car Detailing Group commercial or business use.

7.6 How Is the Information Collected?

We obtain most of your personal information about you when you deal with us directly, ie: over the telephone, send us correspondence (whether by letter or email), book a service via our website, or when you contact us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party, such as from credit agencies.

7.7 Information Collected by Our Website:

Users can generally visit our website without revealing who they are or other personal information. We will not collect any personal information about visitors to our website except when they knowingly provide it (eg: via email, “Book Now” form, or when applying for a position via our website).

7.8 Links:

Our website contains links to other sites which may be of interest to you. We are not responsible for your privacy or security should you visit those websites.

7.9 Use And Disclosure Of Personal Information:

As set out in accordance with this privacy policy, we will only use the personal information we collect for the main purpose(s) for which it was collected.

Generally, we will use and disclose your personal information for the following purposes:

(a) To provide the services you have requested from us including booking confirmation, timely reminders and follow ups by email and text message (SMS) throughout completion of the service;

(b) To answer any enquiry you make;

(c) To register you for events, or competitions;

(d) To communicate with our agents to enable the recovery of any payment for services not made on the due date;

(e) For direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. (If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications);

(f) Providing a service to you as our client including offering you special offers, inviting you to participate in our competitions, and surveys, etc; and

(g) Any other purpose authorised by law

8 General

8.1 We may assign our rights and obligations under these terms without your consent.

8.2 You may not assign any of your rights and obligations under these terms without our prior agreement in writing.

8.3 A reference to any legislation in these terms includes a reference to any amended or substitute legislation and any regulations enacted under that legislation.

8.4 These terms are subject to, governed by New Zealand law and the parties submit to the exclusive jurisdiction of the courts of New Zealand in respect of any dispute in relation to these terms.

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